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Team Coaching Program
Team Coaching Program
Helping teams to achieve improvements that they have only imagined
The Team Coaching Program strengthens the value and quality of health and social care systems by equipping frontline, interdisciplinary clinical and support microsystems with practical knowledge, structured processes, and proven tools, including the Microsystem Improvement Process (MIP). Designed for leaders at all levels, frontline professionals, coaches, and change agents, the program builds capability where it matters most—at the point of care and service.
Grounded in multiple disciplines, theories, and original research, the program focuses on developing improvement capability and effective group dynamics, especially during times of uncertainty and complexity. Central to the approach is the discipline of team coaching, inspired by Edgar Schein’s concept of “helping” rather than “telling.” Through curiosity, humble inquiry, and meaningful dialogue, participants learn to build strong relationships, explore new possibilities, foster innovation, and achieve measurable improvements.This intensive, highly interactive six-part series blends the art and science of team dynamics, team coaching, improvement science (including measurement), and effective communication. Participants engage in both group and individualized learning, applying a four-phase team coaching model with guidance from experienced faculty.
Coaches in Training (CITS) will gain:
- Foundational knowledge in applied clinical microsystem theory and practice
- A structured team coaching model to support interprofessional teams in improving care, communication, and team performance
- Practical team coaching skills to strengthen leadership capacity
- Relationship-centered communication strategies to enhance collaboration and result
Who should take this Program?
Anyone interested in helping and coaching improvement teams including:
- Coaches of teams
- Improvement team leaders or facilitators
- Health professional educators
- Leaders/managers at all levels
- Patients and Families
- Quality Improvement staff
Program Completion:
Participants who complete the program receive a certificate, a digital badge and a waived application fee for the Novice 1 Coaching Credential with the submission of a resume or cv.
Program Materials:
Required Books (to be purchased by the participant)
- Quality by Design. Nelson, Batalden, Godfrey, 2007
- Value by Design, Nelson, Batalden, Godfrey, Lazar, 2011
- Listening Well: The Art of Empathic Understanding. Miller, 2018
- Understanding Variation: The Key to Managing Chaos. Wheeler, 2000
- Helping: How to Offer, Give and Receive Help. Schein, 2011
- Humble Inquiry: The Gentle Art of Asking Instead of Telling, 2nd Edition. Schein, Schein, 2020
- The TEAM Handbook, Third Edition. Scholtes, Joiner, Streibel, 2003
Participants are expected to have access to a personal computer, updated software, and reliable internet access. Online learning sessions are conducted via ZOOM, and participants are strongly encouraged to use a web camera during all online learning sessions. Participants will have access to course materials and upload assignments via a learning management platform such as Canvas.
I now see coaching as helping the team to understand their microsystem, determine what's important for patients, families, and staff and figure out how to bring excellence to their unit. Ownership and accountability for the outcomes of the unit lie with the members of the microsystem and the coach's role is to support them towards independently being able to continuously improve.
Team Coaching Program Fall 2026
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© 2026 Godfrey Group, LLC
Video credit: William Daugherty http://drone-artist.com