Team Coaching Program

The Team Coaching Program improves the value and quality of health and social systems of care to help and coach frontline interdisciplinary clinical and supporting microsystems with knowledge, processes and tools including the Microsystem Improvement Process (MIP). The program is grounded in multiple disciplines, theories, and original research focused on cultivating improvement and group dynamic capabilities, especially valuable during times of uncertainty and challenge. The discipline of team coaching builds on Edgar Schein's wisdom in "helping" rather than "telling" what to do. Engaging in dialogue based on curiosity and humble inquiry to develop supportive relationships, explore new possibilities, innovate, and assess desired improvements is core to the program. Learn More.

Team Communication and Relationships Program

The Team Communication and Relationships Program is a unique and innovative program that improves communication, relationships and partnerships among members of health and social systems. This highly interactive program blends didactics, case studies, demonstration, practice, and feedback (including web-based videotaped) to support individual personalized learning experiences to improve communication and relationships within teams and with other teams that you collaborate with. Participants will improve their fundamental communication skills as well as more advanced skills. Learn More.

Relational Dimensions of Improvement and Change

Since 2009, clinician-consultant-researchers Marjorie Godfrey and Tony Suchman have been developing practical workplace applications of RC theory, creating powerful interventional approaches for improving work processes, fostering positive work environments and improving performance and team dynamics. The RC Workshop teaches multiple models, interventions and tools including the Microsystem Improvement Process (MIP) (Dr. Marjorie M. Godfrey,) influence mapping (Dr. Edgar Schein) and several change models. Learn More.

Resilience and Wellbeing Program

Research has shown that team coaches are essential in supporting busy frontline teams to provide care and services and continuously improve their processes and systems. COVID has further reinforced the role of the team coach to offer encouragement, praise, reframing, reminders, and celebrations of efforts to improve healthcare outcomes. Team coaching has always emphasized the “humanistic” side of improvement while implementing and testing technical change. Now more than ever, the “humanistic” side of improvement, including promoting resilience and wellbeing in individuals, teams, leadership and organizations, is essential to support post-COVID burnout, poor morale, mental health challenges and compassion fatigue. Learn More.

An Emerging Nursing Model: The Virtual Nurse

This new, asynchronous course (8 modules, 4 live virtual sessions) will examine the essential role the virtual nurse plays in meeting patients’ wholistic health care needs. It provides practicing RNs and nursing students with the concepts essential to understanding and implementing virtual nursing care models in the acute care setting. In practice student learners will explore the foundations of the virtual care nursing care team and identify ways to build trusted relationships with their patients and teams in a virtual care setting. Learn More.

Custom Programs

IEHSS works with organizations worldwide to co-develop programs and processes, from the front line to the top of the organization, to improve care experiences for those we serve, guided by the Microsystem Improvement Process (MIP). Learn More.


IEHSS offers Team Coach Credentialing and Relational Coordination Certification. Both provide a way for professionals to be recognized for their capabilities and skills. Learn More.