Programs

Team Coaching Program

Helping teams to achieve improvements that they have only imagined

The Team Coaching Program improves the value and quality of health and social systems of care to help and coach frontline interdisciplinary clinical and supporting microsystems with knowledge, processes and tools including the Microsystem Improvement Process (MIP). The program is grounded in multiple disciplines, theories, and original research focused on cultivating improvement and group dynamic capabilities, especially valuable during times of uncertainty and challenge. The discipline of team coaching builds on Edgar Schein’s wisdom in “helping” rather than “telling” what to do.  Engaging in dialogue based on curiosity and humble inquiry to develop supportive relationships, explore new possibilities, innovate, and assess desired improvements is core to the program.

The Program is an intensive, dynamic, and highly interactive 6-part series that offers a unique curriculum that blends the art and science of team coaching, improvement science including measurement and effective communication and team-building knowledge and skills. The applied theory of team coaching comes to life with the coach learning to help individual team members successfully work together to achieve their improvement goals. This program provides the overview and the individual components of the three phases of "The Team Coaching Model.”  Each participant will benefit from group and one on one learning with an assigned faculty member.

Coaches in Training (CITs) in this program will learn:

  • Fundamentals in applied clinical microsystem theory and practice.
  • A structured organized process (The Team Coaching Model) for coaching interprofessional teams who are working to improve healthcare, communication, relationships, and team dynamics.
  • Team coaching skills and capabilities to advance leadership.
  • To develop an individualized coaching plan for personal and professional development as a team coach.

Who should take this course?

Anyone interested in helping and coaching improvement teams including:

  • Coaches of teams
  • Improvement team leaders or facilitators
  • Leaders/managers at all levels
  • Patients and Families
  • Quality Improvement staff

Enrolled participants are required to have an improvement team or other interprofessional team to practice the team coaching skills and knowledge continuously throughout Team Coaching program. Advanced identification of the team members and sharing the Team Coaching timeline with them is helpful preparation. You will coach the team every week for 60 minutes or at a minimum every other week for 90 minutes.

Faculty

Margie Godfrey, PHD, MS, BSN, FAAN

Randy Messier, MT, MSA, PCMH CCE 

Margie Godfrey is Founder and Executive Director of the Institute for Excellence in Health and Social Systems (IEHSS) at the University of New Hampshire College of Health and Human Services as well as a Research Professor in the Department of Nursing. Margie is a national and international leader, designing and implementing improvement strategies targeting the place where patients, families, and care teams meet the clinical microsystem. Her primary interest is engaging interprofessional health care professionals in learning about and improving local health care delivery systems with a focus on patients, professionals, processes, and outcomes. Margie is co-author of the bestselling textbooks, Quality by Design (2007), Quality by Design 2nd Edition (In press) and Value By Design (2011), and the lead author and architect of the Clinical Microsystems: A Path to Healthcare Excellence series and www.clinicalmicrosystem.org.

Randy Messier is Director of Team Coaching at the Institute for Excellence in Health and Social Systems (IEHSS) at the University of New Hampshire College of Health and Human Services. He is a Clinical Microsystem Coach (Level 3), teacher, and consultant, helping coaches, leaders, and interdisciplinary teams improve the value and quality of systems of care. Randy coaches organizations to increase awareness and knowledge about their own cultures through interdisciplinary leadership teams and engaged front line teams. He has over 30 years of experience in all aspects of health care from laboratory, hospital facility-based management, outpatient primary care clinic management, behavioral health integration, and national organizations such as the Cystic Fibrosis Foundation.  Randy is a Certified Content Expert on the National Committee for Quality Assurance Medical Home.  Randy is a member of the Advisory Committee in the Medical Laboratory Sciences program at the University of Vermont.

Past Participants Say...

I now see coaching as helping the team to understand their microsystem, determine what’s important for patients, families, and staff and figure out how to bring excellence to their unit. Ownership and accountability for the outcomes of the unit lie with the members of the microsystem and the coach’s role is to support them towards independently being able to continuously improve.

— Past Participant

Course Materials

Required Books (to be purchased by the participant)

Nelson, E., Batalden, P., Godfrey, M. Quality by Design, San Francisco, CA: Jossey-Bass, 2007.
Nelson, E., Batalden, P., Godfrey, M., Lazar, J. Value by Design, San Francisco, CA: Jossey-Bass, 2011.
Scholtes, P.R., Joiner, B.L., Streibel, B.J. The Team Handbook, Methuen, MA: Goal/QPC, 2018.
Schein, E. Helping, San Francisco, CA: Berrett-Koehler Publishers, Inc., 2009.
Schein, E. Humble Inquiry, San Francisco, CA: Berrett-Koehler Publishers, Inc., 2013.
Schein, E. Humble Consulting, San Francisco, CA: Berrett-Koehler Publishers, Inc., 2016.
Senge, P., Kleiner, A., Roberts, C., Ross, R., Smith, B. The Fifth Discipline Fieldbook, New York, NY: Doubleday, 1994.
Provost, L., Murray, S. The Health Care Data Guide, San Francisco, CA: Jossey-Bass, 2011.
Buckingham, M., Harter, J, Gallup. First Break All The Rules, New York, NY: Simon & Schuster, 1999.

Suggested Books

Batalden, P., Daley, J., Deyo, R., Edwards, W., Headrick, L., Holmboe, E., Kaplan, G., Kerrigan, C., Krumholz, H., Lee, T., Margolis, P., Meyer, G., Pryor, D., Swensen, S. Lessons Learned in Changing Healthcare, Toronto, ON: Longwoods Publishing Corporation, 2010.
Stone, D., Patton, B., Heen, S. Difficult Conversations, New York, NY: Penguin Group, 2010.
Fisher, R. Getting to Yes, New York, NY: Penguin Group, 2011.
Ston, D., Heen, S. Thanks for the Feedback, New York, NY: Penguin Books, 2015.
Clifton, J., Harter, J. It's the Manager, New York, NY: Gallup, 2019.

Technology

Participants are expected to have access to a personal computer, updated software, and reliable internet access. Online learning sessions are conducted via ZOOM, and participants are strongly encouraged to use a web camera during all online learning sessions. Participants will have access to course materials and upload assignments via a learning management platform such as Canvas.

Cost

Course and Coach QI Toolkit - $3,000 (plus books)

Books (to be purchased by the participant) - Around $350

If a group of 3 or larger from your organization is attending, please contact admin@godfreygroupllc.com to discuss discounts.

Length

The Team Coaching Program consists of six virtual sessions over five months (four 3.5 hour sessions, one special measurement session, and one intensive three-day session). This intensive session is typically held in-person, but we have adapted it to take place virtually.

Refunds

Registration refunds will not be granted for cancellations. Substitutions may be requested and rescheduling to a different time can be coordinated directly with our staff.

Fall 2021 Dates*

(REGISTRATION DEADLINE: 5:00 pm ET on August 6, 2021)

*Times subject to change based on time zones of participants

Session #1: Pre Phase (Virtual)

Thursday, September 9, 2021 - 10 am - 1:30 pm ET

Aim: Intro to series and microsystem, develop effective meeting skills, assessing the 5Ps in Pre Phase
Content/Topics: Overview of Team Coaching Program, Effective Meeting Skills, Assessing the 5Ps in Pre Phase

Session #2: Pre Phase and Action Phase Intensive (Virtual)

Tuesday, October 12, 2021 - 9 am - Noon and 1:30 - 5 pm ET

Wednesday, October 13, 2021 - 9 am - Noon and 1:30 - 5 pm ET

Thursday, October 14, 2021 - 9 am - Noon and 1:30 - 5 pm ET

Friday, October 15, 2021 - 9 am - 1 pm

Aim: Multi-Day session where coaches-in-training (CITs) continue developing learned skills and new skills to support microsystems. Intro to measurement and formation of coaching network.
Content/Topics: Team Coaching Model, Effective Meeting Skills, 5Ps, Global & Specific Aim, Fishbones, Flowcharts, Measurement

Session #3: Pre Phase and Action Phase (Virtual)

Thursday, November 18, 2021 - 10 am - 1:30 pm  ET

Aim: CITs continue to learn and implement new skills, continue measurement/data collection
Content/Topics: Helping discussion, Run charts, Reframing, PEARLS, Active Listening, Managing Up/Elevator Speeches

Special Session with a Focus on Measurement (Virtual)

Wednesday, December 1, 2021 - Noon - 1 pm ET

Session #4: Action Phase (Virtual)

Thursday, December 16, 2021 - 10 am - 1:30 pm ET

Aim: Sharing Team Coaching Program knowledge with leaders/organizations. Leadership reflection on progress and continue measurement/data work.
Content/Topics: Managing Up/M3, Compare & Contrast of Team Coaching Experience

Session #5: Transition Phase (Virtual)

Thursday, January 6, 2022 - 10 am - 1:30 pm ET

Aim: CITs develop transition tools, playbooks, evaluations, data sharing, and celebration.
Content/Topics: Review Team Coaching Model, PDSA-SDSA, Playbooks, Final Deliverables, Welcome New Members, Virtual Coaching, Compare & Contrast of Team Coaching Experience

CLICK HERE TO REGISTER FOR FALL 2021

Spring 2022 Dates*

(REGISTRATION DEADLINE: 5:00 pm ET on December 17, 2021)

*Times subject to change based on time zones of participants

See above for session descriptions

Session #1: Pre Phase (Virtual)

Thursday, February 10, 2022 - 10 am - 1:30 pm ET

Session #2: Pre Phase and Action Phase Intensive (In Person - New Hampshire)

Monday, March 14, 2022 - 9 am - 5 pm ET

Tuesday, March 15, 2022 - 9 am - 5 pm ET

Wednesday, March 16, 2022 - 9 am - 5 pm ET

Thursday, March 17, 2022 - 9 am - 1 pm ET

Session #3: Pre Phase and Action Phase (Virtual)

Thursday, April 14, 2022 - 10 am - 1:30 pm ET

Session #4: Action Phase (Virtual)

Thursday, May 12, 2022 - 10 am - 1:30 pm ET

Special Session with a Focus on Measurement (Virtual)

Thursday, May 26, 2022 - Noon - 1 pm ET

Session #5: Transition Phase (Virtual)

Thursday, June 9, 2022 - 10 am - 1:30 pm ET

CLICK HERE TO REGISTER FOR SPRING 2022