Helping teams to achieve improvements that they have only imagined
The Team Coaching Program improves the value and quality of health and social systems of care to help and coach frontline interdisciplinary clinical and supporting microsystems with knowledge, processes and tools including the Microsystem Improvement Process (MIP). The program is grounded in multiple disciplines, theories, and original research focused on cultivating improvement and group dynamic capabilities, especially valuable during times of uncertainty and challenge. The discipline of team coaching builds on Edgar Schein’s wisdom in “helping” rather than “telling” what to do. Engaging in dialogue based on curiosity and humble inquiry to develop supportive relationships, explore new possibilities, innovate, and assess desired improvements is core to the program.
The Program is an intensive, dynamic, and highly interactive 6-part series that offers a unique curriculum that blends the art and science of team coaching, improvement science including measurement and effective communication and team-building knowledge and skills. The applied theory of team coaching comes to life with the coach learning to help individual team members successfully work together to achieve their improvement goals. This program provides the overview and the individual components of the three phases of "The Team Coaching Model.” Each participant will benefit from group and one on one learning with an assigned faculty member.
Coaches in Training (CITs) in this program will learn:
Anyone interested in helping and coaching improvement teams including:
Enrolled participants are required to have an improvement team or other interprofessional team to practice the team coaching skills and knowledge continuously throughout Team Coaching program. Advanced identification of the team members and sharing the Team Coaching timeline with them is helpful preparation. You will coach the team every week for 60 minutes or at a minimum every other week for 90 minutes.
Marjorie M. Godfrey, PHD, MS, BSN, FAAN
Randy Messier, MT, MSA, PCMH CCE
Marjorie M. Godfrey is Founder and Executive Director of the Institute for Excellence in Health and Social Systems (IEHSS) at the University of New Hampshire College of Health and Human Services as well as a Research Professor in the Department of Nursing. Margie is a national and international leader, designing and implementing improvement strategies targeting the place where patients, families, and care teams meet the clinical microsystem. Her primary interest is engaging interprofessional health care professionals in learning about and improving local health care delivery systems with a focus on patients, professionals, processes, and outcomes. Margie is co-author of the bestselling textbooks, Quality by Design (2007), Quality by Design 2nd Edition (In press) and Value By Design (2011), and the lead author and architect of the Clinical Microsystems: A Path to Healthcare Excellence series and www.clinicalmicrosystem.org.
Ian McIntosh has spent the majority of his career as a healthcare executive, primarily in the field of cystic fibrosis. He joined Cystic Fibrosis Canada shortly after the gene responsible for CF was discovered, and after progressing to the senior leadership role of Director, Healthcare, he completed his tenure following the development and launch of modulators for CF. In addition to his extensive work with the Canadian Cystic Fibrosis Registry, Ian managed the relationships with all CF clinics and lung transplant programs in Canada; various Healthcare and Nursing Advisory groups; and the national network of CF physicians, nurses and multidisciplinary care providers. Ian is most proud of his work leading the Accreditation Site Visit program, which ensured standardized CF care across the country. Documenting clinical activity and providing recommendations for change, the program grew to represent a catalyst for improvements in clinical care for Canadian CF patients and families. To support this work, Ian researched and authored the first-ever ‘Health Human Resources Guidelines’ – published in the Canadian Respiratory Journal, these Guidelines provide staffing standards by discipline, and describe all roles involved in CF clinical care. Ian also led a national, multi-year Quality Improvement program, and has worked with several teams across Canada and the U.S. to ensure optimal outcomes, for both those providing and receiving care. Currently, Ian coaches the CF Clinical Research Team as part of the Kansas University Medical Center Improvement in Research and Clinical Studies Program.
Randy Messier is Director of Team Coaching at the Institute for Excellence in Health and Social Systems (IEHSS) at the University of New Hampshire College of Health and Human Services. He is a Clinical Microsystem Coach (Level 3), teacher, and consultant, helping coaches, leaders, and interdisciplinary teams improve the value and quality of systems of care. Randy coaches organizations to increase awareness and knowledge about their own cultures through interdisciplinary leadership teams and engaged front line teams. He has over 30 years of experience in all aspects of health care from laboratory, hospital facility-based management, outpatient primary care clinic management, behavioral health integration, and national organizations such as the Cystic Fibrosis Foundation. Randy is a Certified Content Expert on the National Committee for Quality Assurance Medical Home. Randy is a member of the Advisory Committee in the Medical Laboratory Sciences program at the University of Vermont.
I now see coaching as helping the team to understand their microsystem, determine what’s important for patients, families, and staff and figure out how to bring excellence to their unit. Ownership and accountability for the outcomes of the unit lie with the members of the microsystem and the coach’s role is to support them towards independently being able to continuously improve.
— Past Participant
Required Books (to be purchased by the participant)
1. Quality by Design. Nelson, Batalden, Godfrey, 2007.
2. Value by Design, Nelson, Batalden, Godfrey, Lazar, 2011.
3. Listening Well: The Art of Empathic Understanding. Miller, 2018.
4. Understanding Variation: The Key to Managing Chaos. Wheeler, 2000.
5. Helping: How to Offer, Give and Receive Help. Schein, 2011.
6. Humble Inquiry: The Gentle Art of Asking Instead of Telling, 2nd Edition. Schein, Schein, 2020.
7. The TEAM Handbook, Third Edition. Scholtes, Joiner, Streibel, 2003.
Please contact us to learn about other strongly recommended books for managers/leaders, consultants/facilitators, LEAN Six Sigma organizations, data/measurement, learning organizations and other optional resources.
Participants are expected to have access to a personal computer, updated software, and reliable internet access. Online learning sessions are conducted via ZOOM, and participants are strongly encouraged to use a web camera during all online learning sessions. Participants will have access to course materials and upload assignments via a learning management platform such as Canvas.
Course and Coach QI Toolkit - $3,600 (plus books and in-person session costs)
Books (to be purchased by the participant) - Around $350
If a group of 3 or larger from your organization is attending, please contact firstname.lastname@example.org to discuss discounts. Additional discounts available to the UNH community and those who have participated in IEHSS in the past.
Those who register to participate in all four IEHSS programs will receive special certificate acknowledgment with “badges” about “Leading, Coaching Improvement and Team Dynamics.” The bundle of all four programs (Team Coaching Program, Team Communication and Relationships Program, Relational Coordination Workshop and Resilience and Wellbeing) total package price is $12,240 (a $540 discount per program and over $2,000 savings in total) to be completed over a 3-year period.
The Team Coaching Program consists of six sessions over five months (four 3.5 hour virtual sessions, one special measurement session, and one intensive in-person four-day session).
Registration refunds will not be granted for cancellations. Substitutions may be requested and rescheduling to a different time can be coordinated directly with our staff.
Contact us at email@example.com
Times subject to change based on time zones of participants. A special program held in New Mexico and hosted by Hidalgo Medical Services.
Registration Deadline: August 4, 2023
Session 1: Thursday, September 7, 2023 - 1:00 - 4:30 pm ET (Virtual)
Aim: Intro to series and microsystem, develop effective meeting skills, assessing the 5Ps in Pre Phase
Content/Topics: Overview of Team Coaching Program, Effective Meeting Skills, Assessing the 5Ps in Pre Phase
Session 2 (In-person Silver City, NM):
Tuesday, October 3, 2023 - 9:00 am - 5:00 pm
Wednesday, October 4, 2023 - 9:00 am - 5:00 pm
Thursday, October 5, 2023 - 9:00 am - 5:00 pm
Friday, October 6, 2023 - 8:30 am - Noon
Aim: Onsite session where coaches-in-training (CITs) continue developing learned skills and new skills to support microsystems. Intro to measurement and formation of coaching network.
Content/Topics: Team Coaching Model, Effective Meeting Skills, 5Ps, Global & Specific Aim, Fishbones, Flowcharts, Measurement
Session 3: Thursday, November 9, 2023 - 1:00 - 4:30 pm ET (Virtual)
Aim: CITs continue to learn and implement new skills, continue measurement/data collection
Content/Topics: Helping discussion, Run charts, Reframing, PEARLS, Active Listening, Managing Up/Elevator Speeches
Session 4: Thursday, December 7, 2023 - 1:00 - 4:30 pm ET (Virtual)
Aim: Sharing Team Coaching Program knowledge with leaders/organizations. Leadership reflection on progress and continue measurement/data work.
Content/Topics: Managing Up/M3, Compare & Contrast of Team Coaching Experience
Session 5: Thursday, January 11, 2024 - 1:00 - 4:30 pm ET (Virtual)
Aim: CITs develop transition tools, playbooks, evaluations, data sharing, and celebration.
Content/Topics: Review Team Coaching Model, PDSA-SDSA, Playbooks, Final Deliverables, Welcome New Members, Virtual Coaching, Compare & Contrast of Team Coaching Experience
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