Durham, New Hampshire
Key Contact: Marjorie Godfrey
Co-Director and Founder
margiegodfrey@gmail.com

The Institute for Excellence in Health and Social Systems partners with complex health and social systems to help populations live a good life in a good place. IEHSS was formerly The Dartmouth Institute Microsystem Academy (TDIMA) for 11 years before moving to UNH in 2020.

Sheffield, England
Key Contact: Steve Harrison
Head of Quality Improvement and Senior Microsystem Improvement Coach
Steve.Harrison@sth.nhs.uk

Website: http://www.sheffieldmca.org.uk

The Sheffield Microsystem Coaching Academy (MCA) is the result of a pioneering collaboration between The Dartmouth Institute Microsystem Academy (now IEHSS) and Sheffield Teaching Hospitals UK to establish Dartmouth's first Coaching Academy outside the USA. Initially funded by The Health Foundation, the MCA adapts and disseminates the art and science of improvement including the team coaching model.

The Sheffield MCA strives to improve quality, safety and value within the Sheffield health care system through coaching interdisciplinary professional groups to be able to provide exceptional care and continuously improve efficiency and effectiveness.

Bethesda, Maryland
Key Contact: Bruce Marshall, MD
Senior Vice President of Clinical Affairs and Chief Medical Director
bmarshall@cff.org

Website: https://www.cff.org

The Cystic Fibrosis Foundation and the Insitute for Excellence in Health and Social Systems (IEHSS) have a long-standing partnership (over two decades) focused on cultivating the improvement capability of frontline staff and leadership development at Cystic Fibrosis centers across the U.S. This collaboration continues to achieve more efficient and effective care systems for people with Cystic Fibrosis and their families.

Jönköping, Sweden
Key Contact: Anette Nilsson
anette.nilsson@rjl.se

Website: http://plus.rjl.se/qulturum

Qulturum is the improvement unit at Region Jönköping County, responsible for the healthcare services in Jönköping county, located in the south of Sweden. Qulturum is a center for development of improvement knowledge and innovation in healthcare based in Jönköping, Sweden.

Waltham, Massachusetts
Key Contact: Jody Hoffer Gittell
Executive Director
jgittell@brandeis.edu

Website: relationalcoordination.org

Relational coordination is based on the research of Jody Hoffer Gittell at Brandeis University which is focused on facilitation of “work across boundaries through relationships of shared goals, shared knowledge and mutual respect by frequent, timely, accurate and problem-solving communication.” Application of relational coordination principles and techniques to frontline interdisciplinary teams at the clinical microsystem level, within and between teams, as well as across patient pathways and service lines, works to strengthen the communications, connections, and ways in which care is provided.

IEHSS has embedded relational coordination in the “patterns” of the 5Ps of assessing micro/meso/macrosystems. Patterns include the socio-cultural behaviors, communication and relationships of the members and outcome trends.

Jönköping, Sweden
Key Contact: Sofi Fristedt

Website: https://ju.se/en

Jönköping University is a young professional-oriented university characterised by a high degree of internationalization, an entrepreneurial spirit and extensive collaboration with surrounding society. It is one of three Swedish private, non-profit institutions of higher education with the right to award doctorates.