The Team Communication and Relationships Program is a unique and innovative program that improves communication, relationships and partnerships among members of health and social systems. This highly interactive program blends didactics, case studies, demonstration, practice, and feedback (including web-based videotaped) to support individual personalized learning experiences to improve communication and relationships within teams and with other teams that you collaborate with. Participants will improve their fundamental communication skills as well as more advanced skills.

Participants will learn:

• The communication cycle
• Awareness of self and others
• Humble Inquiry
• Negotiation
• Partnering with those that you serve
• Relational coordination
• Inequality/diversity
• Resilience
• Proactive conflict engagement
• Teams: These skills and experiences will improve communication and relationships within teams to support one another under pressure and in uncertain environments, especially important during the current Coronavirus pandemic.
• Those we serve: Additional relationship-centered communication skills and strategies focus on enhancing the coproduction of care with those we serve and their families.

Who should take this program?

Anyone who wants to communicate more effectively and build better relationships.

• Interprofessional team members
• Front line health care leaders
• Team coaches
• Mesosystem leaders/managers
• C-suite leadership
• Nurse managers
• Educators
• Facilitators
• Policy makers
• Community leaders
• Patients and Families

Program Completion:

Participants who complete the program receive a certificate and a digital badge.

Program Materials:

Required Books (to be purchased by the participant)

1. Fisher, R., Ury, W.L. Patton B., Getting to Yes: Negotiating Agreement Without Giving In, NY, NY: Penguin Books, 2011
2. Miller, W. Listening Well, Eugene, OR, Wipf and Stock, 2018
   
3. Schein, E.H. Helping, San Francisco, CA: Berrett-Koehler Publishers, San Francisco, CA., 2011
   
4. Stone D, Patton B, Heen S. Difficult Conversations, NY, NY: Penguin Group 2010
   
5. Stone D, Heen S. Thanks for the Feedback, NY, NY: Viking 2014
   

Please contact us for additional optional resources.

Participants are expected to have access to a personal computer, updated software, and reliable internet access. Online learning sessions are conducted via ZOOM, and participants are strongly encouraged to use a web camera during all online learning sessions. Participants will have access to course materials and upload assignments via a learning management platform such as Canvas.