Now Available!
Quality by Design, Second Edition
The new edition of the bestselling text on quality improvement in health care.
"The second edition of Quality by Design is much more than a revision of the original book. It is a full re-write, building on the strong foundation of the first edition whilst bringing the thinking right up to date. Key is the advancement from microsystems to mesosystem/care pathway improvement, alongside a greater focus on patient co-production and improving staff wellbeing. The new updated chapters are authored by a wide group of international experts, drawing on a broader evidence base. A must-read for anyone working to improve patient care."
Steve Harrison, Deputy OD Director, Organisational Development
Sheffield Teaching Hospitals NHS Foundation Trust
Quality by Design
Authors in the Room Series
Chapter 4
Developing Professionals and Improving Work Life
The Microsystem Academy
Become a leader of change and improvement using coaching knowledge and skills!
Whether you are a team coach or a leader driving change and improvement, developing and practicing team coaching skills can strengthen both your personal and professional effectiveness. These skills can be applied directly in your role or used to establish a team coaching capability within your organization. Especially during challenging and turbulent times in healthcare, experience from the field consistently shows that leaders who adopt a coaching approach are the most effective in guiding and supporting their teams.
- Fall 2026 Program begins in August 2026
Microsystem Fundamentals
If you're just getting started in learning about microsystems, review our listing of videos, books and publications to help you get started.
- Want to visit a high-performing interprofessional microsystem/mesosystem in action? Inquire at clinicalmicrosystem@gmail.com.
Improve your or your team's communication and relationship skills
Team Communication and Relationships Program
Relational Dimensions of Improvement and Change
Additional Programs
An Emerging Nursing Model: The Virtual Nurse
- Contact us for more information and dates
Resilience and Wellbeing Program
- Contact us for more information and dates
Leading Improvement Program
- Contact us for more information and dates
Need guidance and direction?
No goal is too big or too small. We work with organizations on improvement initiatives, organizational transformation, and bringing new multidisciplinary teams together, always adapting to your context. Schedule a one-hour complimentary exploratory conversation.
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“Eighty percent of staff at the front lines of care reported what they needed help with the most during the improvement process was communication and relationship skills, not the technical knowledge of improvement.”
— Marjorie M. Godfrey, 2013
© 2026 Godfrey Group, LLC
Video credit: William Daugherty http://drone-artist.com