Book

COMING NOVEMBER 2024

Quality by Design, Second Edition

The new edition of the bestselling text on quality improvement in health care, provides powerful theoretical frameworks and principles, valuable tools and techniques, international case studies, a proven action-learning program and the new Accelerating Improvement in Clinical Mesosystems Action Guide. Additionally, Quality by Design, First Edition is now available to download free.

Learn More and Download Part 2

The tools described are simple to use, and the concepts are clearly stated for anyone not familiar with microsystem theory and background.

– Review of Quality by Design, 1st Edition

The Microsystem Academy

The Microsystem Academy reflects our deep-rooted commitment to clinical microsystems research, which has been a cornerstone of our work since its inception. New case studies, worksheets and collaborative curriculum targeting mesosystem improvement are now available in the new Quality by Design, 2nd Edition. A continued focus on leading quality improvement includes a new leadership program emphasizing 5 key leadership behaviors to develop as a high performing leader.

View Our Programs
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Success Characteristics

Microsystem Fundamentals

If you're just getting started in learning about microsystems, review our listing of videos, books and publications to help you get started.

  • Want to see a high-performing interprofessional microsystem in action? Contact clinicalmicrosystem@gmail.com.
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Become a Team Coach

Become a team coach for your personal professional development or to create a team coaching group at your organization. Especially during times of challenge, like the COVID-19 pandemic, voices from the field say that those who use a coaching style are most successful at leading teams.

  • Fall 2024 Program begins in September 2024
  • Spring 2025 Program begins in January 2025
  • Fall 2025 Program begins in September 2025
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National summit June 22
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Improve your or your team's communication and relationship skills

Team Communication and Relationships Program

  • Fall 2024 Program begins in August 2024

Relational Dimensions of Improvement and Change

  • Fall 2024 Program begins in September 2024

Additional Progams

An Emerging Nursing Model: The Virtual Nurse

  • October 2024
  • March 2025
  • May 2025

Resilience and Wellbeing Program

  • Spring 2025 Program begins in January 2025

Leadership of Improvement Program

  • Spring 2025 Program begins February 2025
Team talking
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Need guidance and direction?

No goal is too big or too small. We work with organizations on improvement initiatives, organizational transformation, and bringing new multidisciplinary teams together, always adapting to your context. Schedule a one-hour complimentary exploratory conversation.

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“Eighty percent of staff at the front lines of care reported what they needed help with the most during the improvement process was communication and relationship skills, not the technical knowledge of improvement.”

— Marjorie M. Godfrey, 2013

OUR PARTNERS IN IMPROVING
HEALTH AND SOCIAL SYSTEMS

Cystic Fibrosis Foundation, USA
Sheffield Microsystem Coaching Academy (MCA), UK
Trinity College, Ireland
Jönköping Academy, Sweden
Jönköping University, Sweden
Qulturum, Sweden