Book

Now Available!

Quality by Design, Second Edition

The new edition of the bestselling text on quality improvement in health care.

"The second edition of Quality by Design is much more than a revision of the original book.  It is a full re-write, building on the strong foundation of the first edition whilst bringing the thinking right up to date.  Key is the advancement from microsystems to mesosystem/care pathway improvement, alongside a greater focus on patient co-production and improving staff wellbeing.  The new updated chapters are authored by a wide group of international experts, drawing on a broader evidence base.  A must-read for anyone working to improve patient care."

Steve Harrison, Deputy OD Director, Organisational Development
Sheffield Teaching Hospitals NHS Foundation Trust

Learn More and Download Part 2

Leaders, Improvement Experts, Coaches, Faculty, and Staff
Are you curious to discuss the multiple chapters and the new Mesosystem workbook? Join us for “QbyD2 Authors in the Room.” Authors of each of the chapters will be available to discuss their chapters in detail, answer questions and engage in deeper dialogue.

The Microsystem Academy

The Microsystem Academy reflects our deep-rooted commitment to clinical microsystems research, which has been a cornerstone of our work since its inception. Several of the original researchers at Dartmouth realized we are around our 30th Anniversary of the inception of clinical microsystems! Come back to this page regularly to learn about emerging commemorating opportunities to look back, look forward and reflect now!

Microsystem Fundamentals

Want to visit a high-performing interprofessional microsystem/mesosystem in action? Inquire at clinicalmicrosystem@gmail.com.

Microsystem Fundamentals

If you're just getting started in learning about microsystems, review our listing of videos, books and publications to help you get started.

  • Want to visit a high-performing interprofessional microsystem/mesosystem in action? Inquire at clinicalmicrosystem@gmail.com.
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Success Characteristics
National summit June 22

Become a Team Coach

Become a team coach for your personal professional development or to create a team coaching group at your organization. Especially during times of challenge, like the COVID-19 pandemic, voices from the field say that those who use a coaching style are most successful at leading teams.

  • Fall 2025 Program begins in July 2025
  • Spring 2026 Program begins in January 2026
  • Fall 2026 Program begins in August 2026
Learn More

Improve your or your team's communication and relationship skills

Team Communication and Relationships Program

  • Fall 2025 Program begins in August 2025

Relational Dimensions of Improvement and Change

  • Fall 2025 Program begins in September 2025
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Team talking

Additional Programs

An Emerging Nursing Model: The Virtual Nurse

  • Contact us for more information and dates

Resilience and Wellbeing Program

  • Contact us for more information and dates

Leading Improvement Program

  • Contact us for more information and dates

Need guidance and direction?

No goal is too big or too small. We work with organizations on improvement initiatives, organizational transformation, and bringing new multidisciplinary teams together, always adapting to your context. Schedule a one-hour complimentary exploratory conversation.

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“Eighty percent of staff at the front lines of care reported what they needed help with the most during the improvement process was communication and relationship skills, not the technical knowledge of improvement.”

— Marjorie M. Godfrey, 2013

OUR PARTNERS IN IMPROVING
HEALTH AND SOCIAL SYSTEMS

Cystic Fibrosis Foundation, USA
Sheffield Microsystem Coaching Academy (MCA), UK
Trinity College, Ireland
Jönköping Academy, Sweden
Jönköping University, Sweden
Qulturum, Sweden