About /
Our Partners

The Dartmouth Institute Microsystem Academy has fostered important strategic relationships through our dedication and commitment to the improvement of health care quality, safety, and value. These generative relationships are critical to our mission of shared knowledge, tools, and resources to support the cultivation of improvement capability across the globe to result in better quality, safety and value in health care systems.

The Dartmouth Institute Microsystem Academy

Lebanon, New Hampshire
Key Contact: Marjorie Godfrey, PhD, MS, BSN, FAAN
Co-Director and Founder

The Microsystem Academy at The Dartmouth Institute for Health Policy and Clinical Practice is a leader in Clinical Microsystem development, research, teaching, and coaching since this work began in the early 1980s.

The Microsystem Academy offers premier education programs, as well as customized services to meet the needs of its partners, in the art and science of healthcare quality improvement, team coaching and leadership development.

Sheffield Microsystem Coaching Academy

Sheffield, England
Key Contact: Steve Harrison
Head of Quality Improvement and Senior Microsystem Improvement Coach

Website: http://www.sheffieldmca.org.uk

The Sheffield Microsystem Coaching Academy (MCA) is the result of a pioneering collaboration between The Dartmouth Institute Microsystem Academy (TDIMA) and Sheffield Teaching Hospitals UK to establish Dartmouth's first Coaching Academy outside the USA.  Initially funded by The Health Foundation, the MCA adapts and disseminates the art and science of improvement including the team coaching model.

The Sheffield MCA strives to improve quality, safety and value within the Sheffield health care system through coaching interdisciplinary professional groups to be able to provide exceptional care and continuously improve efficiency and effectiveness.

Quality Registry Center (QRC) Coaching Academy

Stockholm, Sweden
Key Contact: Helena Hvitfeldt, PhD
Program Director

Website: http://qrcstockholm.se/forbattringsarbete/qrc-coaching-academy

In an innovative partnership with The Dartmouth Institute Microsystem Academy (TDIMA), the QRC Stockholm initiative leverages the national registry data to develop leaders, coaches and interprofessional frontline improvement teams to achieve improved health of populations.

QRC Stockholm collaborated with TDIMA to develop a Coaching Academy which focuses on the education and training, research and the continual evaluation and improvement of the team coaching model.

Jönköping Academy for Improvement of Health and Welfare

Jönköping, Sweden
Key Contact: Johanna Grek


Website: www.jonkopingacademy.se

Jönköping Academy and The Dartmouth Institute Microsystem Academy (TDIMA) share a unique, long-standing relationship and collaboration on research and education in the health and social care sectors.  Jönköping Academy offers a Masters degree program, which was developed based on TDI programs in the improvement of care.

Jönköping Academy functions as a national and international forum for research and education in improvement knowledge and leadership within healthcare and social care.

St. James's Hospital

Dublin, Ireland
Key Contact: Una Geary, MD
Director of Quality and Safety Improvement

Website: http://www.stjames.ie

The Dartmouth Institute Microsystem Academy partners with St. James's Hospital to customize an improvement, coaching and leadership program  to support development of frontline improvement capability to achieve St. James's strategic improvement goals.

Cystic Fibrosis Foundation, USA

Bethesda, Maryland
Key Contact: Bruce Marshall, MD
Senior Vice President of Clinical Affairs

Website: https://www.cff.org

The Cystic Fibrosis Foundation and The Dartmouth Institute Microsystem Academy have a long-standing partnership (over a decade) focused on cultivating the improvement capability of frontline staff and leadership development at Cystic Fibrosis centers across the U.S. This collaboration continues to achieve more efficient and effective care systems for people with Cystic Fibrosis and their families.

Cystic Fibrosis Canada

Toronto, Canada
Key Contact: Ian McIntosh
Program Director, Healthcare

Website: http://www.cysticfibrosis.ca

Cystic Fibrosis Canada and The Dartmouth Institute Microsystem Academy implemented a program based on the precedent set by the Cystic Fibrosis Foundation, USA. The partnership is focused on building and cultivating improvement knowledge, skills, and capabilities and the leadership of improvement across Cystic Fibrosis clinics in Canada.

American Thrombosis and Hemostasis Network/ National Hemophilia

Program Coordinating Center
Unites States
Key Contact: Karen Droze, MS
Program Manager

Website: http://athn.org

The Dartmouth Institute Microsystem Academy and the American Thrombosis and Hemostasis Network have co-developed a customized program at Hemophilia Treatment Centers across the United States, focused on developing an improvement and coaching infrastructure to assist frontline teams and leaders in successfully achieving improvement goals and initiatives around the transition of pediatric to adult care.

As part of this program, the coaches in training also attended the eCoach-the-Coach program.

This program was funded by HRSA grant number UC8C24079


Jönköping, Sweden
Key Contact: Anette Nilsson

Website: http://plus.rjl.se/qulturum

Qulturum is the improvement unit at Region Jönköping County, responsible for the healthcare services in Jönköping county, located in the south of Sweden. Qulturum is a center for development of improvement knowledge and innovation in healthcare based in Jönköping, Sweden.

Relational Coordination Research Collaborative

Waltham, Massachusetts
Key Contact: Jody Hoffer Gittell, PhD
Executive Director

Website: https://rcrc.brandeis.edu/

Relational coordination is based on the research of Jody Hoffer Gittell at Brandeis University which is focused on facilitation of “work across boundaries through relationships of shared goals, shared knowledge and mutual respect by frequent, timely, accurate and problem-solving communication.” (www.rcrc.brandeis.edu). 

Application of relational coordination principles and techniques to frontline interdisciplinary teams at the clinical microsystem level, within and between teams, as well as across patient pathways and service lines, works to strengthen the communications, connections, and ways in which care is provided. 

The Dartmouth Institute Microsystem Academy (TDIMA) has embedded relational coordination in the “patterns” of the 5Ps of assessing micro/meso/macrosystems.  Patterns include the socio-cultural behaviors, communication and relationships of the members and outcome trends.

TDIMA has applied relational coordination into several custom team coaching and leadership development programs.

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