Programs

Relational Coordination Workshop

Relational coordination (RC) is a body of knowledge that informs change in an organization specific to relationships and communication.

This interactive workshop touches on the origins of relational coordination (a theory developed by Dr. Jody Hoffer Gittell) and teaches multiple change models and interventions that can be applied in practice. Participants will work with a real team and  “learn by doing.”

Effective teamwork requires more than a group of individuals skillfully carrying out their specialized tasks. It requires interdependence: the ability of the team members to understand how their work processes intersect and to respond to each other’s changing needs and circumstances. What’s more, they need to be able to do this independently in real-time.

Since 2009, clinician-consultant-researchers Marjorie Godfrey and Tony Suchman have been developing practical workplace applications of RC theory, creating powerful interventional approaches for improving work processes, fostering positive work environments and improving performance and team dynamics. The RC Workshop teaches multiple models, interventions and tools including the Microsystem Improvement Process (MIP) (Dr. Marjorie M. Godfrey,) influence mapping (Dr. Edgar Schein) and several change models.

Who should take this course?

Anyone interested in using relational coordination in practice including:

  • Organizational change leaders
  • Consultants
  • Team Coaches
  • Front line team members

Enrolled participants are required to have an interprofessional team or community organization to practice skills and apply knowledge gained during the workshop.     

Faculty

Marjorie M. Godfrey, PHD, MS, BSN, FAAN

Tony Suchman, MD, MA

Marjorie M. Godfrey is Founder and Executive Director of the Institute for Excellence in Health and Social Systems (IEHSS) at the University of New Hampshire College of Health and Human Services as well as a Research Professor in the Department of Nursing. Margie is a national and international leader, designing and implementing improvement strategies targeting the place where patients, families, and care teams meet the clinical microsystem. Her primary interest is engaging interprofessional health care professionals in learning about and improving local health care delivery systems with a focus on patients, professionals, processes, and outcomes. Margie is co-author of the bestselling textbooks, Quality by Design (2007), Quality by Design 2nd Edition (In press) and Value By Design (2011), and the lead author and architect of the Clinical Microsystems: A Path to Healthcare Excellence series and www.clinicalmicrosystem.org.

Anthony L. Suchman is a primary care physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and founder of Relationship Centered Health Care. Drawing upon diverse interests and experiences, Tony’s work focuses on improving human interaction and collaborative decision-making across all levels of healthcare – from the front lines of patient care to the executive suite and boardroom. Dr. Suchman’s most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered Care, has recently been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and an MA in Organizational Change from the University of Hertfordshire.

Past Participants Say...

“The course was very concrete; the combination of examples and evidence-based knowledge made it an eye-opener in many ways.” 

“The mock consultation was wonderful and appreciated the wealth of knowledge shared.”

“Some ‘aha’ moments for assessing success in my projects.”

Course Materials

Transforming Relationships for High Performance, Gittell, 2016

Technology

Participants are expected to have access to a personal computer, updated software, and reliable internet access. Online learning sessions are conducted via ZOOM, and participants are strongly encouraged to use a web camera during all online learning sessions. Participants will have access to course materials and upload assignments via a learning management platform such as Canvas.

Cost

Regular Registration $3,600 (plus books and in-person session costs)

Books (to be purchased by the participant) - Around $30

If a group of 3 or larger from your organization is attending, please contact iehss.admin@unh.edu to discuss discounts. Additional discounts available to the UNH community. and those who have participated in IEHSS in the past.

Those who register to participate in all four IEHSS programs will receive special certificate acknowledgment with “badges” about “Leading, Coaching Improvement and Team Dynamics.”  The bundle of all four programs (Team Coaching Program, Team Communication and Relationships Program, Relational Coordination Workshop and Resilience and Wellbeing) total package price is $12,240 (a $540 discount per program and over $2,000 savings in total) to be completed over a 3-year period.

Logistics

The highly interactive online program consists of three parts:

Part 1:  An initial 2-hour welcome and orientation on Zoom

Part 2: One session that includes 3 consecutive days featuring videos, case examples, instruction and practice (either virtual or in-person)

Part 3:  Two 2-hour video conference calls to discuss and learn from participants’ actual work in progress. To tailor the session to your needs, we will ask you to submit brief reports before each meeting.

Faculty will provide reflections and offer insights to support your development over the course of this program.

Refunds

Registration refunds will not be granted for cancellations. Substitutions may be requested and rescheduling to a different time can be coordinated directly with our staff.

Questions?

Contact us at iehss.admin@unh.edu

Spring 2023

Registration Deadline: January 9, 2023

Times subject to change based on time zones of participants.

Session 1: Thursday, March 9, 2023 - 4:00 - 6:00 pm ET (Virtual)

Session 2 (In-person in New Hampshire):

Wednesday, April 26, 2023 - Noon - 5:00 pm ET 

Thursday, April 27, 2023 - 9:00 am - 4:30 pm ET

Friday, April 28, 2023 - 9:00 am - 2:00 pm ET

Session 3: Thursday, May 25, 2023 - 4:00 - 6:00 pm ET (Virtual)

Session 4: Thursday, June 22, 2023 - 4:00 - 6:00 pm ET (Virtual)

Register for Spring 2023 Here

Fall 2023

Times subject to change based on time zones of participants.

Session 1: Tuesday, September 5, 2023 - 4:00 - 6:00 pm ET (Virtual)

Session 2 (In-person in New Hampshire):

Wednesday, October 11, 2023 - Noon - 5:00 pm ET

Thursday, October 12, 2023 - 9:00 am - 4:30 pm ET

Friday, October 13, 2023 - 9:00 am - 2:00 pm ET

Session 3: Tuesday, November 14, 2023 - 4:00-6:00 pm ET (Virtual)

Session 4: Tuesday, January 16, 2024 - 4:00-6:00 pm ET (Virtual)

Registration Coming Soon