Relational coordination is based on the research of Jody Hoffer Gittell at Brandeis University which is focused on facilitation of “work across boundaries through relationships of shared goals, shared knowledge and mutual respect by frequent, timely, accurate and problem-solving communication.” (www.rcrc.brandeis.edu).
Application of relational coordination principles and techniques to frontline interdisciplinary teams at the clinical microsystem level, within and between teams, as well as across patient pathways and service lines, works to strengthen the communications, connections, and ways in which care is provided.
IEHSS has embedded relational coordination in the “patterns” of the 5Ps of assessing micro/meso/macrosystems. Patterns include the socio-cultural behaviors, communication and relationships of the members and outcome trends.
IEHSS has applied relational coordination into several custom team coaching and leadership development programs.
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