News & Events




After three years of not being together, we are looking forward to finally meeting in person again to reflect, share and learn about innovation at all levels - microsystems, mesosystems and macrosystems - in health and social systems. This year, the retreat will be held at the beautiful University of New Hampshire campus in Durham, NH. Come think outside of the box to address reengaging the workforce, developing high performing teams, enhancing resilience and wellbeing for everyone, creating multi-system solutions, and developing leaders who focus on organization performance while creating a healthy and vibrant workplace.

Wednesday, September 21 (5:00-8pm) will feature international improvement posters followed by an engaging, highly interactive session with Dr. Eric Manheimer, who led innovation at Bellevue Hospital in NYC. Eric's provocative insights and conversation will stimulate our thinking and innovation about health and social systems with a focus on caring for those who provide care and the populations we care for using excerpts from the book – “Twelve Patients” and the NBC TV series: New Amsterdam.

Thursday, September 22 (7am-8:30pm) will include Dr. Manheimer's perspectives and provocative ideas throughout the day. We will also be joined by Dr. Bruce Marshall, Senior VP of Clinical Affairs and Chief Medical Officer at the Cystic Fibrosis Foundation (CFF) and leading thinker on population health and quality improvement. CFF has partnered with IEHSS to improve care for 20 years under Dr. Marshall’s leadership. In that time life expectancy has increased by 10 years for people with cystic fibrosis. Dr. Marshall and Dr. Manheimer will also engage in a discussion about leadership. Thursday will also offer topic sessions from international and local improvers, important topics about diversity, equity, inclusion, Team coaching and leadership, coproduction of care and services, communication and relationships in our work, and other cutting-edge knowledge, skills and practice.

Friday, September 23 (7am-12:30pm) will continue Dr. Gay Landstrom, Senior Vice President & Chief Nursing Officer, Trinity Health System will continue the leadership discussion based on the novel model of Micro-Meso-Macro-Meta leadership model across 100 hospitals in Trinity addition to special sessions to promote new friendships and networks to continue our improvement efforts together.


Healthcare on the Big Screen: Keynote Speaker and Provocateur-

Dr. Eric Manheimer is an Internist with a long career as both a practicing physician in general internal medicine, geriatrics and palliative care at Dartmouth and in public health as the medical director of Bellevue Hospital in NYC. Bellevue is part of the public hospital system in NYC and is the oldest hospital in the United States caring for immigrants from all over the world, a large trauma unit, broad psychiatric services, a prison medical and forensic unit and a range of specialty areas. Dr. Manheimer is a professor at the NYU School of Medicine and has worked internationally in Haiti with Dr. Paul Farmer, Pakistan, Mexico and Central America. He is the author of "12 Patients: Life and Death at Bellevue Hospital" which has informed the NBC TV series, "New Amsterdam" which is entering its 5th season on NBC. Dr. Manheimer is both a writer and producer for the series filmed in Brooklyn NY.

Dr. Manheimer will be signing books at the event. If you would like a signed book, please order "12 Patients: Life and Death at Bellevue Hospital" from your preferred book store and bring it with you. 

In-person, University of New Hamsphire (UNH)


  • Full Retreat (Wednesday - Friday, September 21-23) - $650*
  • Wednesday, September 21, Evening with Dr. Eric Manheimer and Poster Session - $200* (UNH students - $110 and UNH Faculty $125)
  • Thursday and Friday, September 22-23 Only - $550
  • Thursday, September 22 Only - $350 (UNH Students - $150 and UNH Faculty $200)
  • Friday, September 23 Only - $250 (UNH Students - $150 and UNH Faculty $200)

*10% discount for those who create and display a poster (download a template) at the Wednesday evening poster session (USE DISCOUNT CODE "POSTER10")

REGISTRATION DEADLINE: September 1, 2022 at Noon

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