Co-directors of The Dartmouth Institute Microsystem Academy, Marjorie Godfrey, PhD, and Tina Foster, MD, are instructors in two unique learning programs.
The Dartmouth Institute Graduate Course — The Design & Improvement of Clinical Microsystems
This 10-week graduate degree course (Master in Science Master Public Health) is an exciting opportunity for students to study and apply the principles and concepts of health care quality improvement with an assigned, real-world clinical microsystem site. Participants will work in partnership with representatives from their sites to:
- Identify the processes involved in managing a panel of patients;
- Learn the knowledge and skills providers need to manage panels and provide optimal patient care;
- Identify approaches for taking costs out of the care while maintaining or improving quality and enhancing customer satisfaction;
- Understand the difference between the efforts for improvement of care at the front line and in the front office and how they may be related; and,
- Identify some of the barriers to making the health of a population better.
Didactic sessions are held weekly on Tuesdays from 8:00 a.m. to 12:00 p.m.
The Dartmouth Institute Online Course — Quality by Design
This 4-session online professional education course (non-degree certificate program) guides participants to look at the improvement process through the lens of a clinical or supporting microsystem. Students will learn the principles and methods for:
- Defining, identifying, and assessing clinical microsystems;
- Summarizing strengths and characteristics of high-performing microsystems;
- Identifying opportunities for improvement and outline the framework required for planning and executing an improvement plan;
- Explaining how measurement is used to plan and assess improvement; and,
- Identifying leadership actions needed to support front line improvement.
Virtual sessions are held Wednesdays from 12:00 p.m. to 1:00 p.m. CME and CNE accredited.