Events

10th Annual International Clinical Microsystem Festival

Mark your calendar for The Tenth Annual International Clinical Microsystem Festival Anniversay!

February 27-28, 2013, Jönköping, Sweden

The International Clinical Microsystem Festival is an arena and venue for those developing and improving health care. At the Festival we meet new-thinkers in health care. People who question old thoughts and are courageous to try new things. We are practitioners, theorists, authors, researchers, but above all, we are convinced that the main source for change is within our own minds. To find new solutions we need to look at the existing problems with new eyes. By meeting and sharing perspectives with others, this is possible

  • Keep an eye on this wesbite where information about program and so fourth will be updated continuously!

Scientific Day: March 1, 2013

The festival includes a Scientific Day for researchers and thos who are interested in advancing knowledge of Clinical Microsystems and quality improvement.

http://www.lj.se/microsystemfestival


Warm Greetings!!


Annika Nordin Project Leader
International Clinical Microsystem Festival 2011
Mobile +46 70 672 1206
E-mail annika.ma.nordin@lj.se
Jönköping County Council Sweden
Please visit: http://www.lj.se/microsystemfestival


USA Contact:
Marjorie Godfrey, MS, RN
Questions?  Email: Marjorie Godfrey


 

The Dartmouth Institute Microsystem and Coaching Retreat: October 10-11th, 2013.

AIM: Convene microsystem "coaches" who have actively engaged in the development of interdisciplinary health care professionals at the front line to be able to provide care and services and continuously improve. Advace the "art and science" of coaching health care improvement in daily health care delivery systems to result in improved outcomes for patients, families, professionals and health systems.

At the end of  this course, you will have:

  • Built a collaborative coaching network to encourage, support and celebrate coaches and their efforts to improve health care.
  • Shared new knowledge, processes and tools to continue to develop as a vibrant member of the coaching community.

 

       Jody Hoffer Gittell, PhD, MA - Key Note Speaker

  • High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience.
  • Up in the Air: How the Airlines Can Improve Performance by Engaging Their Employees
  • The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance

Program Schedule

October 10, 2013 - 4:00 to 8:30 PM

4:00 PM      Registration

5:00 PM      Coaching Poster Session/Microsystem Internet Overview**

  • Helena Hvitfeldt Forsberg

6:30 PM      Dinner and Discussion

7:30 PM      The Art of Coaching: Reflection across Cultures

  • Helena Hvitfeldt Forsberg, MSc, Marjorie M. Godfrey, RN, MS & Kathleen Iannacchino, RN, MS

8:30 PM      Adjourn

October 11, 2013 - 8:00AM to 5:00 PM

8:00 AM      Welcome

8:15 AM      The Coaching Model & Coaching Papers

  • Majorie M. Godfrey, RN, MS

8:45 AM      Coaching Interactive Story Telling and Case Studies

  • Helena Hvitfeldt Forsberg, MSc & Marjorie M. Godfrey, RN, MS

9:15 AM      Break

9:30 AM      Relational Coordination and Coaching

10:30 AM    Technical Track of Coaching (Time Travel)

10:45 AM   Improvement Tracker

  • Katie Testa, RN, MPH

                    BaseCamp, SharePoint & Survey Monkey

  • Patti Feeney

                    Relational Coordination Tools

12:00 PM   Lunch with  a Purpose..."What about you?"

  • Helena Hvitfledt Forsberg, MSc

1:15 PM     Coaching Teams through the 5Ps

  • Dotty Bazos, RN, MS, PhD
  • Lea Ayers LaFavre

2:30 PM     Break

2:45 PM     Patient and Families- World Class Practices and Innovation

  • Helena Hvitfeldt Forsberg, Msc, Kathleen Iannacchino, RN, MS & Jonathan Huntington, MD, PhD

4:00 PM     Credentials and Coaching Evaluation (reflective best practice)

  • Marjorie M. Godfrey, RN, MS

4:20 PM     Summarize & Review flipchart ideas

4:30 PM     Adjourn

Register for the Microsystem and Coaching Retreat
  • The Coach Retreat & Reunion conference is October 10 & 11, 2013, at the Lake Morey Resort in Fairlee, VT. Space is limited.
  • The retreat will take place from 4pm October 10th to October 11th at 4:30pm.

CONTACT INFORMATION

Lillian Emerson

  • Executive Assistant
  • The Dartmouth Institute
  • Center for Leadership & Improvement
  • 30 Lafayette Street
  • Lebanon, NH 03766
  • Phone: (603) 653-3278
  • Fax: (603) 653-3201
  • Lillian.Emerson@dartmouth.edu

Additional Information

**Poster Session

We invite you to bring a poster to showcase the following:

  1. Coaching programs you are part of including developing coaching, coaching networks and other coaching aspects.
  2. Process, outcomes and lessons learned through coaching an interdisciplinary improvement group.

We also encourage you to bring tools, processes and other "tools of the trade" that have supported your coaching!

If you plan to bring a poster please contact Lillian.Emerson@dartmouth.edu.

Events

Coach-The-Coach

Overall Aim
Improve value and quality of healthcare outcomes through development of coaching knowledge, skills and abilities to coach front line interdisciplinary clinical and supporting microsystems with knowledge, processes, and tools including the Dartmouth Microsystem Improvement Curriculum.

Through a blended electronic and face-to-face Coach-The-Coach series, we will provide an experiential developmental program with education and action learning. Our commitment is to develop coaching skills for those who wish to coach interdisciplinary clinical and supporting microsystem groups to provide exceptional care and continuously improve health care.

Audience
Any individual interested in learning skills, education, and knowledge for the purpose of coaching interdisciplinary front line clinical and supporting teams to develop into high performing microsystems to achieve local and organizational improvement strategic plans.

Staff members, improvement specialists, managers, leaders patients and families are a few examples who would benefit.

Each participant will develop:

  • Knowledge, skills and abilities in clinical microsystem fundamentals.
  • Structured organized process for coaching healthcare improvement.
  • Experience in coaching front line interdisciplinary groups in healthcare.
  • A personalized coaching plan for your personal and professional development as a coach.

Format
5 month intensive, dynamic and highly interactive experiential learning series blending electronic and face-to-face formats to develop coaching knowledge, skills and abilities.

This not your typical seminar/lecture e-learning program. eCTC is based in action learning. Each participant should have an identified interdisciplinary front ling group to coach through the eCTC series. Examples include lead improvement groups from a Patient Centered Medical Home, Operating Room, Same Day Surgery Unit, Plastic Surgery Department, Inpatient medical/surgical group, Pharmacy, Environmental Services and an Emergency Department. Ensuring leadership support of your role coaching and convening this group regularly ensures the likelihood of an optimal coaching development experience.

Participation in this rigorous 5 month coaching interdisciplinary healthcare professional eCTC series is a commitment to formal coaching development and usually requires 10-12 hours of program work a month. This time includes pre-reading and writing, participation in monthly 4 hour Adobe Connect learning sessions, and meeting with your interdisciplinary group one hour a week.

Total eCTC Fees:

$1,500 Non-refundable Registration fee covers:

  • Five learning sessions (1 in-person, 4 web-based)
  • Lecture materials, handouts and workbooks
  • Individual and group coaching mentorship experiences
  • Accessible and timely academic and technical support
  • Access to password protected electronic platforms to support learning (Adobe Connect and www.clinicalmicrosystem.org Intranet)
  • A life-tme membership to the Clinical Microsystem - The Art & Science of Healthcare Improvement professional learning community monthly conference calls.

 Additional fees:

  • Onsite learning session fees:
    • Cost of lodging during onsite session, travel expenses
  • Required text books (4)
    • Quality by Design, Nelson, Batalden, Godfrey, 2007.
    • The TEAM Handbook, Third Edition, Scholtes, Joiner, Streibel, 2003.
    • Improving Healthcare with Control Charts, Carey, Stake, 2003.
    • Helping: How to Offer, Give and Receive Help, Schein, 2009.
  • Coaching Toolkit
    • Carrying case - A tote bag, backpack, fishing box, etc.
    • Magic markers (large and small)
    • Post-it Notes - Multiple sized Post-it Notes.
    • Clipboard, masking tape, stop watch, large flip chart paper and calculator.
    • Hand gadgets - For people with busy hands (koosh balls, mini-play dough, etc).
    • Meeting cards and microsystem at a glance (Part of eCTC program).

Commuter cost estimate: $1,725.00

Certificate of Completion

Certificates of Completion are issued by The Dartmouth Institute Microsystem Academy to participants of eCTC who attend all learning sessions, submit all session assignments and final deliverables.

2013 Fall e-Coach-the-Coach

Registration for the Fall 2013 eCTC Series - http://www.regonline.com/ectc2

All Adobe Connect Sessions are 10am-2pm ET
(Please plan travel arrangements accordingly to enable full participation)
Certificate of Completion awarded to participants after attendance to ALL Sessions.

Session #1 Thursday, September 5, 2013 Adobe Connect
Session #2 October 6, 7, 8, 9, 2013, On site
(Day #1, Registration and Welcome at 5pm; Days #2 & #3, 8:00a-5:30pm; Day #4, 8:00-1:00pm)
Session #3 Thursday, November 7, 2013 Adobe Connect
Session #4 Thursday, December 5, 2013 Adobe Connect
Session #5 Thursday, January 9, 2014 Adobe Connect

2014 Spring e-Coach-the-Coach

Dates for the Spring 2014 eCTC Series are below.

All Adobe Connect Sessions are 10am-2pm ET
(Please plan travel arrangements accordingly to enable full participation)
Certificate of Completion awarded to participants after attendance to ALL Sessions.

Session #1 Wednesday, February 12. Adobe Connect
Session #2 March 16,17, 18, 19.  On site
(Day #1, Registration and Welcome at 5pm; Days #2 & #3, 8:00a-5:30pm; Day #4, 8:00-1:00pm)
Session #3 Wednesday, April 16. Adobe Connect
Session #4 Wednesday, May 14. Adobe Connect
Session #5 Wednesday, June 11. Adobe Connect

Events

The Dartmouth Institute Microsystem Academy is proud to develop, host and participate in events that showcase improvement experiences, advances in new knowledge and information, and promotes continued learning nationally and internationally. We design and host the annual Coaching Retreat and Reunion each year, and also host a new multi-day event to showcase and advance improvement knowledge across the various centers of The Dartmouth Institute for Health Policy & Clinical Practice.

We participate in several national events each year, including the Institute for Healthcare Improvement's Annual National Forum and its Annual International Summit on Improving Patient Care in the Office Practice and the Community, where we offer full days on clinical microsystems using case studies from organizations engaged in adapting clinical microsystem knowledge and theory across the continuum of care.

We also participate internationally at the Annual International Clinical Microsystem Festival in Jönköping Sweden, Qulturum and the International Forum on Quality and Safety in Healthcare.